Shareholder services: empowering your investments

Manage your shares

Please contact our Registrar, EQ, if you wish to:

Notify us of a change to your name or address
Combine your shareholdings
Consolidate your share certificates
Replace a share certificate or tax voucher
Transfer your shares to another person

Registrar contact details

EQ, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA, United Kingdom

T: 0371 384 2030 or +44 371 384 2030

Lines open 08:30 to 17:30 (UK time), Monday to Friday, excluding English public holidays

EQ Shareview

As an ordinary shareholder, you can manage your shareholding online through EQ’s secure portal, Shareview. This reduces paperwork and provides free, secure, 24-hour access to your account whenever you need it.

Through EQ Shareview you can:

View your current shareholding
Sign up for electronic communications
Update your address details
Arrange for dividends to be paid directly into your bank or building society account
Register for our Dividend Re-Investment Plan (DRIP)
Check for any outstanding dividend payments
Access tax information relating to your dividend history

To set up a Shareview account please follow the link below. You will need your Shareholder Reference Number, which can be found on all correspondence from EQ.

Visit EQ Shareview

A share certificate is formal evidence of your ownership of shares If your shares are not held in electronic form, you will need the original share certificate should you wish to sell or transfer your shares.

If your share certificate is lost or stolen, you should contact EQ, the Company’s Registrar, immediately. Please note that an administrative fee or other charge may apply for issuing a replacement certificate.

Further information on selling, transferring or replacing share certificates can be found by clicking the link below.

Visit the EQ help centre

Advice for shareholders

Smiths is aware that a small number of shareholders have received unsolicited telephone calls about their shareholdings in the Company.

Investment scams – sometimes referred to as share fraud – often involve callers offering investors the chance to buy shares that are worthless or do not exist, or offering to purchase shares at an unrealistically high price.

You may have been targeted by fraudsters if you have been:

Contacted unexpectedly - “cold called”
Promised attractive returns and assured the investment is safe
Called repeatedly or pressured to act quickly
Told the offer is available only for a limited time or to a select group of shareholders

If you experience any of these warning signs, it is likely the approach is fraudulent.

If you receive an unsolicited telephone call

Before giving out any money or personal information, take the following steps:

Treat any call with extreme caution – the safest response is to simply hangup
Ask for the name of the individual and organisation contacting you
Check the FCA Warning List to see if the firm is known to be operating a scam at www.fca.org.uk/scamsmart/warning-list
Check whether the firm is authorised at www.fca.org.uk/register and contact them using the FCA contact details. If there are no authorised details, you can call the FCA Consumer Helpline on 0800 111 6768
Seek impartial financial advice before taking any action
Look up unauthorised firms and individuals on the FCA website. Be aware that some fraudsters impersonate legitimate firms, so verify names and details carefully

Report any approach about a share scam using the FCA’s online reporting form at www.fca.org.uk/consumers/scams/report-scam or by calling the Consumer Helpline on 0800 111 6768.

If you deal with an unauthorised firm, you will not be protected by the Financial Ombudsman Service or Financial Services Compensation Scheme if anything goes wrong.

If you believe you have lost money to investment fraud, report it to Report Fraud on 0300 123 2040 or online at www.reportfraud.police.uk.

Find out more at www.fca.org.uk/scamsmart.

For guidance relating specifically to your shareholding, you may also contact the Company’s Registrar EQ on 0371 384 2030.

Remember, if it sounds too good to be true, it probably is.